Quality Analyst

About the job

Job Description – Quality Analyst

Location: Bengaluru (On-site)

Company: Flexi Analyst Pvt. Ltd.

Business: Flexi Roundtables | Whitepapers Launch | Guru Forum | Top 1% Leaders

About Flexi

Flexi is building India's leading executive engagement platform, connecting the Top 1% companies with the Top 1% leaders through invitation-only roundtables, symposiums, whitepaper launches, leadership forums, and executive networking experiences.

Our success depends on delivering exceptional quality at every touchpoint.

Role Overview

We are looking for a detail-oriented Quality Analyst to ensure operational excellence across sales, marketing, client delivery, events, research, and internal processes.

You will audit workflows, identify gaps, improve standard operating procedures (SOPs), and ensure every deliverable consistently reflects Flexi's quality standards.

Key Responsibilities1. Process Quality & Audits (30%)

• Audit end-to-end business processes
• Ensure SOP compliance across teams
• Conduct regular quality reviews
• Identify operational gaps and improvement opportunities
• Maintain quality scorecards and audit reports

2. Client & Event Quality (20%)

• Review event execution checklists
• Validate invitation lists and attendee experience
• Audit event collateral and branding
• Ensure client deliverables meet agreed timelines and standards
• Monitor post-event quality metrics and feedback

3. Proposal & Documentation Review (15%)

• Review proposals, presentations, reports, and contracts for accuracy
• Check formatting, consistency, and brand guidelines
• Ensure error-free documentation before client delivery
• Maintain document quality standards

4. Sales & CRM Quality (10%)

• Audit CRM data accuracy
• Verify lead information and account records
• Ensure timely updates on opportunities and follow-ups
• Improve sales process adherence

5. Customer Experience (10%)

• Track client feedback and satisfaction
• Analyze recurring issues and root causes
• Recommend improvements to enhance the client journey
• Monitor service quality across engagements

6. Continuous Improvement (10%)

• Develop and update SOPs
• Recommend process automation opportunities
• Drive quality improvement initiatives
• Collaborate with cross-functional teams to improve efficiency

7. Reporting & Compliance (5%)

• Prepare weekly and monthly quality reports
• Track quality KPIs and trends
• Present findings with actionable recommendations
• Support internal compliance and governance initiatives

Required Skills

• Quality Assurance
• Process Auditing
• Attention to Detail
• Business Process Improvement
• Documentation Review
• Analytical Thinking
• Root Cause Analysis
• Excel / Google Sheets
• Google Workspace / Microsoft Office
• Project Management Tools
• AI tools (ChatGPT, Gemini, Claude, etc.)

Preferred Experience

• 2–5 years in Quality Assurance, Operations, Process Excellence, PMO, Customer Success, or Business Operations
• Experience in B2B services, consulting, SaaS, events, or enterprise operations is preferred
• Familiarity with SOP creation, audit frameworks, and quality metrics

Key Performance Indicators (KPIs)

• SOP compliance rate
• Audit quality scores
• Proposal and documentation accuracy
• Client satisfaction (CSAT/NPS)
• Event execution quality score
• CRM data accuracy
• Reduction in operational errors
• Process improvement initiatives implemented

Why Join Flexi?

• Build quality systems for one of India's fastest-growing executive leadership platforms
• Work closely with the Founder's Office on strategic initiatives
• Drive operational excellence across high-impact enterprise engagements
• Shape scalable processes that support long-term growth

Compensation: Competitive Fixed Salary + Performance Bonus + ESOPs (for exceptional performers)